This is my final internship in my degree studies before I graduated from Taylor’s University. Before that I have done my internship at Club Med Cherating Beach Resort and Ritz Carlton Kuala Lumpur. And I realized that resort environment is much more suitable for me. So I have decided to have my internship at a resort hotel in overseas which is the Finolhu, Baa Atoll Resort in Maldives. It is a 5 stars resort. I have been having a 6 months industrial training at the Front Office Department.
In Finolhu, they address the receptionists as Mojo Agent. Hence, I work as a Mojo Agent Trainee here. Basically, my job tasks included to work as a guest relation agent, personal butler and as a Mandarin speaker agent. Moreover, I have learnt the check-in and check-out procedures, escort hotel guests around the island, assist guests for spa, restaurant or excursion bookings, handle complaints and receive feedbacks from the guest. Other than that, as I am the only Mandarin speaker working at the Front Desk, hence, I am always responsible for most of the guests from China as I would need to attend to their requests and complaints. Sometimes, I also have to translate between the local staff and the guests from China to avoid any confusion or misunderstandings. I also work as a buggy driver to pick up hotel guests to their rooms. Nevertheless, there are some paperwork to be done everyday such as the daily activities reports, daily feedbacks reports, etc.
Overall, despite the flexible and long working hours, I enjoyed working with the people here and loving the beautiful views at the Finolhu. I have improved my self confidence as well as personal skills from this training. Lastly, I would like to thank everyone who have helped and supported me in completing this internship, it has been an amazing experience working at the Finolhu!