As part of my reflective experience, i was required to think about my experiences my reviews and also my internship life. I had studied in Taylor's University Lakeside Campus for 3 years and i have learn a lot of new knowledge and others. After the a lot of lecture classes, i have increased my communication skills, interpersonal skills , digital literacy and thinking and problem solving skills. Beside that, i prefer work as a team rather than work alone because working in a group able to get different angle point of view, more comment able to consider and able to solve all the problem togethers.
Furthermore what I expected learning outcomes at the internship(Club Med Cherating Beach Resort & The Ritz Carlton Kuala Lumpur) were satisfied while doing my internship. I really happy that working in these company, learn a of new experience and knowledge. It had able to significantly improve my attitude and the way I interact with the guests and my colleague as well. Other than that actually I have a higher expectation for myself that I could perform better as I am a very helpful and polite person. However I realized that it was not only about the personality and attitude of me to get things done. As a professional hospitality student to provide the higher service to the guests, I still have a lot of improvement to become a person. For example, the senior permanent staffs are the role model for me to learn more about their skills since they have more experience. Such as the way they speak to the guests, the standard of procedure to serve the guest and more.
This internship has assisted me to become more discipline, patient, and flexibility in any environment. I really thankful that human resource had hired me as a part of their member to work there and also thank to Taylor’s University giving this opportunity at these hotel. Although the working environment is quite stressful but I have get over it and I think it is the way how we learn from our mistakes and pass experiences which make us a better person.