The Ritz Carlton Kuala Lumpur
January 2017 - March 2017
After my semester 3 in Degree, i had gone through an industrial training at The Ritz Carlton Kuala Lumpur. The reason that i have chosen this hotel for my internship placement is because I would like to try a new working environment which the hotel is located in the city. During this internship, i had been working at one department only , which was Guest Service,Butler.
As a butler, we need to provide personalised services as the guests request. Other than that, responsible as butler also need to inspect all the room and makes sure the room is clean after the housekeeping cleaning. This was to prevent the guests complains of the dissatisfaction and to ensure they were staying in a comfortable environment. Furthermore, we also have to make sure the linens were clean and well prepared and no defects in the room. In additions, the butlers have to set up arrangement to surprise the guests. For example, birthday celebration, anniversary, and honeymoon.